Privacy Policy
This Privacy Policy outlines how we collect, use, and protect your Personally Identifiable Information (PII) when you visit our website. PII, as defined by US privacy law, refers to information that can be used to identify, contact, or locate an individual, either on its own or in combination with other information. Please review this policy to understand how we handle your PII.
What Information Do We Collect?
We collect information from you when you register on our site, place an order, subscribe to our newsletter, fill out a form, use live chat, or enter other information on our site. The personal information we may collect includes your name, email address, mailing address, phone number, and credit card information.
When Do We Collect Information?
We collect information from you when you:
- Register on our site
- Place an order
- Subscribe to a newsletter
- Provide feedback on our products or services
- Fill out a form
- Use live chat or other site features
How Do We Use Your Information?
We may use the information we collect in the following ways:
- To personalize your experience and deliver content or products of interest
- To improve our website and better serve you
- To respond to your customer service requests
- To process transactions quickly and securely
- To request ratings and reviews of services or products
- To follow up on correspondence (live chat, email, or phone inquiries)
How Do We Protect Your Information?
We prioritize your data security by regularly scanning our website for vulnerabilities and malware. Your personal information is stored behind secure networks and is accessible only to authorized individuals who are required to keep it confidential. All sensitive data (e.g., credit card information) is encrypted using Secure Socket Layer (SSL) technology. We do not store or process transactions directly on our servers—all payments are processed by third-party gateway providers.
Do We Use Cookies?
Yes, we use cookies—small files that a website or service provider transfers to your computer through your web browser. These cookies help us remember items in your shopping cart, understand your preferences, and improve your experience on our site. We may also use cookies to compile aggregate data about site traffic and interactions. You can choose to disable cookies through your browser settings, but doing so may affect certain site functionalities.
Third-Party Disclosure
We do not sell, trade, or otherwise transfer your PII to outside parties, except when necessary to provide services (such as payment processing) or comply with the law.
Third-Party Links
Occasionally, we may include third-party links or services on our site. These third-party sites have separate privacy policies, and we are not responsible for their content or activities.
Google Advertising
We use Google AdSense on our website. Google, as a third-party vendor, uses cookies (including DART cookies) to serve ads based on previous visits to our site. Users can opt-out of the DART cookie by visiting Google’s Ad Settings page or the Network Advertising Initiative opt-out page.
We have implemented:
- Remarketing with Google AdSense
- Demographics and Interests Reporting
- DoubleClick Platform Integration
California Online Privacy Protection Act (CalOPPA)
In compliance with CalOPPA, we allow users to visit our site anonymously. We will notify users of any Privacy Policy changes on our Privacy Policy page, and users can modify their personal information by emailing us or logging into their account. Our Privacy Policy link is accessible from our homepage.
Do Not Track Signals
We honor Do Not Track signals and do not track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.
Children’s Online Privacy Protection Act (COPPA)
We do not market to children under 13 and do not knowingly collect personal information from children under the age of 13, in compliance with COPPA.
Fair Information Practices
In the event of a data breach, we will notify affected users via email within 7 business days. We comply with the Fair Information Practices Principles, which give individuals the right to pursue enforceable rights against data processors who do not comply with the law.
CAN-SPAM Act
We collect your email address to send information, respond to inquiries, process orders, and send marketing materials. To comply with the CAN-SPAM Act, we agree to:
- Not use false or misleading email subjects
- Identify the message as an advertisement when applicable
- Include our physical business address
- Honor opt-out requests promptly
Users can unsubscribe from emails by using the link at the bottom of any email or by contacting us directly.
Contact Us
If you have any questions regarding this Privacy Policy, please contact us at:
Phone: 1-541-419-9394
Email: Pops@DuctCleaningFamily.com
Our Address:
1033 NW Bond St Unit 220,
Bend OR 97703 USA